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Exploiting a software or security weakness to gain access to a system or network, other than by way of phishing, brute-force attack or malware. Chart 15 is a clustered column chart showing the type of system fault by top five industry sectors. This trend was strongest in the finance sector where these attacks accounted for 94 per cent of all data breaches attributed to cyber incidents. Last month the Office of the Australian Information Commissioner (OAIC) released the latest Notifiable Data Breaches (NDB) Report, covering July to December 2019, showing that data breaches have increased by 19% in the second half of 2019. However, in 47 instances the entity took between 61 and 365 days to become aware that a data breach had occurred, while 14 entities took more than a year. Chart 11 is a clustered column chart, showing the source of data breaches by the top five industry sectors. 27 August 2019. Failure to effectively remove or de-identify personal information from a record before disclosing it. In my recent OAIC Notifiable Data Breach (NDB) summary, I pointed out that Health service providers represented the top industry sector by notifications reported. Commissioner Angelene Falk said, 'this trend has significant implications for how organisations respond to suspected data breaches … A malicious or criminal attack deliberately crafted to exploit known vulnerabilities for financial or other gain. Report a data breach When an organisation or agency the Privacy Act 1988 covers has reasonable grounds to believe an eligible data breach has occurred, they must promptly notify any individual at risk of serious harm. This section compares notifications made under the NDB scheme by the five industry sectors that made the most notifications in the reporting period (top five industry sectors). Chart 6 — Breaches resulting from malicious or criminal attacks — All sectors, Chart 7 — Malicious or criminal attacks — All sectors. In a number of these instances the malicious actor gained access to thousands ― and in some cases tens of thousands ― of stored emails. Table is displayed from smallest to biggest number of affected individuals. System fault breaches include data breaches that occur as a result of a business or technology process error. This included personal information contained as attachments to emails received and sent from the compromised account, or in the cloud storage associated with the account. Disposing of personal information in a manner that could lead to its unauthorised disclosure, for example, using a public rubbish bin to dispose of customer records instead of a secure document disposal bin. Ransomware is a strain of malicious software which encrypts the data stored on the affected system, rendering the data either unusable or inaccessible. The number of NDBs reported to the OAIC between 1 January and 30 June 2020 decreased by 3% compared to the previous six months. The NDB scheme applies to all agencies and … The Notifiable Data Breaches (NDB) scheme was established in February 2018 to improve consumer protection and drive better security standards for protecting personal information. Disclosing personal information verbally without authorisation, for example, calling it out in a waiting room. The report contains a number of key findings, one of which is the increase in notified data breaches caused by ransomware attacks and impersonation: the number of data breach notifications attributed to ransomware increased by 150% compared to the previous reporting period. Where data breaches affect multiple entities, the OAIC may receive multiple notifications relating to the same data breach. Chart 10 is a column chart showing the number of notifications of each type of system fault, displayed from most to least notifications. Disclosing personal information verbally without authorisation, for example, calling it out in a waiting room. Note: NDBs may involve one or more kinds of personal information. Chart 4 — Kinds of personal information involved in breaches — All sectors. ‘Unknown’ includes notifications by entities with ongoing investigations at the time of this report. Chart 1 is a line graph showing the number of notifications by month, from July 2018 to June 2020. The number of NDBs reported to the OAIC between 1 July and 31 December 2019 increased by 19 per cent compared to the previous six months. There have been multiple instances of incomplete notifications of data breaches where entities may not have fully met their obligations with regard to the content of the notification to individuals affected by a data breach. The Office of the Australian Information Commissioner (OAIC) has released its Notifiable Data Breaches (NDB) Report for January to June 2020. This was the case in both human errors and cyber security issues. OAIC Notifiable Data Breaches report – July 2020. Source of breach categories are defined in the glossary at the end of this report. there is unauthorised access to or unauthorised disclosure of personal information (or the information is lost in circumstances where unauthorised access to, or unauthorised disclosure of, the information is likely to occur), a reasonable person would conclude it is likely to result in serious harm to any of the individuals whose personal information was involved in the data breach, and. Where entities used email applications and services for the primary storage of personal information, and the entity experienced a phishing attack, malicious actors either used the compromised email account to carry out further phishing campaigns, or accessed and exploited the personal information held in the inbox. [2] This sector includes banks, wealth managers, financial advisors, superannuation funds and consumer credit providers (regardless of annual turnover). Key findings for the January to June 2020 reporting period: Chart 1 — Data breach notifications under the NDB scheme. The OAIC's 2019-2020 annual report (OAIC Report) was published on 15 October 2020, and provides a thorough review of the OAIC's functions over 2019-2020. As with previous reporting periods, in a significant number of cyber incidents (55 notifications) the entity experiencing the breach was unable to identify how the malicious actor obtained the compromised credentials. The second largest source of data breaches was human error (34% of all data breaches). State or Territory public hospitals and health services are generally not covered — they are bound by State and Territory privacy laws, as applicable. Malicious or criminal attacks are defined as attacks that are deliberately crafted to exploit known vulnerabilities for financial or other gain. Chart 15 — System fault breakdown — Top five industry sectors. Note: Where bands are not shown (for example, 100,001 to 250,000), there were nil reports in the period. Over a third of data breaches notified during the period involved identity information. Email is an important method of communication between individuals and businesses. However, in a significant number of cyber incidents (74 notifications) the entity experiencing the breach was unable to identify how the malicious actor obtained the compromised credentials. Note: Where bands are not shown (for example, 100,001 to 1,000,000), there were nil reports in the period. The trend stresses the need for organisations to develop and regularly test a data … A failure to notify either the OAIC or the affected individuals of the data breach as required is an ‘interference with privacy’, which triggers the OAIC’s regulatory powers. Only 65% of notifications from the finance sector and 66% of notifications from the insurance sector were made to the OAIC within 30 days of the notifying entity becoming aware of the breach. Chart 7 is a doughnut chart showing the percentage of notifications of of each kind of malicious or criminal attack. Similar to the overall trend, a majority of cyber incidents reported by the top five industry sectors between July and December 2019 were linked to phishing or compromised credentials. Automated software is used to generate a large number of consecutive guesses as to the value of the desired data, for example passwords. An attack by an employee or insider acting against the interests of their employer or other entity. Unauthorised disclosure of personal information in a written format, including paper documents or online. In its latest Notifiable Data Breaches Quarterly Statistics Report, which captures data notification breaches received between 1 October and 31 December 2018, the Office of the Australian Information Commissioner (OAIC) said the private health service provider sector reported the most data breaches, accounting for 54 of the 262 breach … The data collected establishes a relatively current picture of what types of breaches are happening and why. However, in some instances, these explanations highlighted issues with regard to the entity’s information handling and security practices, which in turn raised questions about broader compliance with APPs 1 and 11 regarding the security of personal information. From January to June 2020, the number of data breach notifications attributed to ransomware attacks increased by more than 150% compared to the previous six months — increasing from 13 to 33. A cyber incident targets computer information systems, infrastructures, computer networks or personal computer devices. Chart 13 is a panel chart showing the type of cyber incident by top five industry sectors. An eligible data breach occurs when the following criteria are met: Chart 2 — Number of breaches reported under the NDB scheme — All sectors. Data breaches RSS feed. Where data breaches affect multiple … [3] This sector includes private education providers only, as APP entities. Chart 10 — System fault breakdown — All sectors. The number of data breaches reported to the OAIC has dropped to 215 making the January to March 2019 quarter the lowest in the number of data breaches reported in a full quarter so far. This report captures notifications made under the NDB scheme for … For example, where breaches involve sensitive personal information such as banking details or identity documents such as passports, driver licences or Medicare cards, appropriate recommendations may include requesting a new identity document or asking that an alert be placed on an account. Personal information sent to the wrong recipient via postal mail, for example, as a result of a transcribing error or wrong address on files. ‘Other sensitive information’ (7 per cent) refers to categories of sensitive information as set out in section 6 of the Privacy Act, other than health information as defined in section 6FA. OAIC said that the month of May saw the most data breach notifications than “in any calendar month since the scheme began in February 2018”, with 124 notifications received. The proportion of data breaches resulting from human error in both the health and finance sectors was higher than the average across all notifications (32%). This chart breaks down the kinds of breaches identified as ‘system fault’ breaches by the top five industry sectors in the reporting period. Australian Data Breaches… Information that is used to contact an individual, for example, home address, phone number or email address. Chart 4 is a column chart showing the number of notifications of each kind of personal information involved in breaches. Malicious or criminal attacks (including cyber incidents) remain the leading cause of data breaches, accounting for 61% of all notifications, Data breaches resulting from human error account for 34% of all breaches, The health sector is again the highest reporting sector, notifying 22% of all breaches, Finance is the second highest reporting sector, notifying 14% of all breaches, Most data breaches affected less than 100 individuals, in line with previous reporting periods. The majority of cyber incidents during the reporting period were linked to the compromise of credentials through phishing (83 notifications), malware (24 notifications) and brute-force attack (14 notifications). Chart 5 is a doughnut chart showing the source of data breaches, displayed from most to least notifications. Failure to use the ‘blind carbon copy’ (BCC) function when sending group emails impacted an average of 303 people per breach. The source of any given breach is based on information provided by the reporting entity. Malicious or criminal attacks were the largest source of data breaches notified to the OAIC between January and June 2020, accounting for 317 breaches. Where bands are not shown (for example, 250,001 to 1,000,000), there were nil reports in the period. An individual’s personal reference number in the tax and superannuation systems, issued by the Australian Taxation Office. Data breaches resulting from phishing continue to be the leading source of malicious attacks. Chart 15 is a clustered column chart showing the type of system fault by top five industry sectors, displayed from most to least total notifications. There is increasing public awareness of the threat of ransomware attacks to Australian business, and growing evidence that these attacks often result in the exfiltration and release of information by the attacker. They must also notify us. Three of the top five sectors notified breaches resulting from a system fault. When applicable, these steps should be included in notifications to affected individuals. The Notifiable Data Breaches (NDB) scheme was established in February 2018 to improve consumer protection and drive better security standards for protecting personal information. As a best practice example, an organisation which experienced a data breach involving the financial, contact, identity details and Tax File Numbers (TFNs) of over 1000 people issued a detailed notification that provided: The OAIC’s website includes practical guidance about steps individuals can take to reduce their risk of harm. Theft of paperwork or storage devices was also a significant source of malicious or criminal attacks (40 notifications). In these cases, the OAIC required the entity to re-issue the notification to include all the kinds of personal information that was involved, and provide the practical advice required to help individuals reduce the risk of harm. Chart 6 is a line graph comparing cyber attacks against malicious or criminal attacks (including cyber) over the first half and second half of 2019. Notifications relating to the same data breach incident are counted as a single notification in this report. In these instances, further access to an entity’s network or servers is not needed because sensitive personal information is directly accessible from the email account. Key findings for the January to June 2020 reporting period include: exploiting the personal information contained within the account for targeted spear phishing attacks against specific individuals or to carry out identity fraud. Information relating to an individual’s finances, for example, bank account or credit card numbers. Between January and June 2020, the OAIC received a number of notifications where it was not clear whether the notifying entity had either undertaken an appropriate assessment of the data breach, or had determined the nature and extent of the breach. In collaboration with the ACCC, the OAIC worked on the launch of the Consumer Data Right, which commenced on 1 July 2020. Now that the scheme is well established as an effective reporting mechanism, this six-monthly report will continue to track the leading causes and sources of data breaches. Attacks included cyber incidents such as phishing and malware, data breaches caused by social engineering or impersonation, theft of paperwork or storage devices, and actions taken by a rogue employee or insider threat. Chart 1 is a line graph showing the number of notifications by month, from March 2018 to December 2019. a number of practical steps that those affected should take in response to the breach, including: guidance on best practice in relation to the use of email and cyber security practices tailored to reflect the heightened risk of targeted spear phishing or fraudulent approaches to individuals affected by the breach, specific advice on steps individuals could take to reduce the risk of unauthorised access to bank accounts, credit cards and superannuation accounts, recommendations on options for placing credit bans on credit files. Personal services include employment, training and recruitment agencies, childcare centres, vets and community services. The second largest source of data breaches was human error (32 per cent of all data breaches), with examples including sending personal information to the wrong recipient via email (29 per cent of data breaches resulting from human error), unintended release or publication of personal information (24 per cent) and the loss of paperwork or data storage device (11 per cent). Multiple notifications failed to include recommendations about the steps that individuals should take in response to the breach. Chart 12 is a panel chart showing the type of malicious or criminal attack by top five industry sectors, displayed from most to least total notifications. State or Territory public hospitals and health services are generally not covered — they are bound by State and Territory privacy laws, as applicable. the entity has not been able to prevent the likelihood of serious harm through remedial action. State or territory public hospitals and health services are generally not covered — they are bound by state and territory privacy laws, as applicable. Nevertheless, many breaches resulting from cyber incidents still included a human element, given the malicious actor often required their target to do something, such as respond to a password request that claimed to be from a legitimate source or service provider. Health service providers[1] (the health sector) reported 117 data breaches during the reporting period. The entity will often have to rebuild or recreate its network to understand the extent of the compromise. Personal information sent to the wrong recipient via facsimile machine, for example, as a result of fax number incorrectly entered or wrong fax number on file. Chart 8 is a doughnut chart showing the percentage of notifications of each type of cyber incident, displayed from most to least notifications. there is unauthorised access to or unauthorised disclosure of, a reasonable person would conclude it is likely to result in serious harm to any of the individuals whose personal information was involved in the data breach, and, the entity has not been able to prevent the likelihood of serious harm through, a comprehensive summary of the data breach and what the entity had done to contain and remediate the breach, an itemised summary of all the types of personal information that had been exposed in the data breach. Automated software is used to generate a large number of consecutive guesses as to the value of the desired data, for example passwords. [1] A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. Ransomware attacks are inherently difficult to assess and investigate because the target entity can no longer access its own network. using the compromised email account to conduct further phishing campaigns or targeted business email compromise attacks against other individuals or businesses, including individuals whose contact details were stored within the email account. System faults accounted for four per cent of data breaches this reporting period. From July to December 2019, almost a third of all data breaches reported related to breaches caused by human error (170 notifications). If data exfiltration, in addition to encryption, becomes the default function of ransomware attacks, this will have significant implications for how entities respond to ransomware attacks. This may include: Some entities use postal or courier services to send sensitive information to individuals, including material stored on portable media such as USB drives. This is the first statistical report on the NDB scheme to cover a six-month period. print; print; ZDNet reports the Office of the Australian Information Commissioner has published its quarterly data breach notification report, which showed 62% of the 245 notifications were either malicious or criminal attacks. A number of entities applied additional security measures after experiencing a phishing attack, including: Entities should consider reviewing their practices and processes on an ongoing basis, without being prompted by a phishing attack, as part of their obligations under APP 11. The Office of the Australian Information Commissioner ( OAIC ) has released its 12-month notifiable data breaches report for the period 1 April 2018 to 31 March 2019. The second largest source of NDBs was the finance sector (15%), followed by education (8%), insurance (7%) and legal, accounting and management services (5%). There was a slight decrease in the number of data breaches attributed to malicious or criminal attacks during the reporting period compared to the previous six months. Information relating to an individual’s finances, for example, bank account or credit card numbers. [1] A health service provider generally includes any private sector entity that provides a health service within the meaning of s 6FB of the Privacy Act, regardless of annual turnover. This may include regular staff training on data breaches and privacy obligations, reviewing access security protocols and password policies, and implementing measures to detect and contain unauthorised access to the entity’s personal information holdings. ‘Other sensitive information’ (11%) refers to categories of sensitive information as set out in section 6 of the Privacy Act, other than health information as defined in section 6FA. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) schemeto assist entities and the public to understand the operation of the scheme. Loss of a physical asset containing personal information, for example, leaving a folder or a laptop on a bus. Chart 3 is a column chart showing the number of affected individuals. Where more than one source has been identified or is possible, the dominant or most likely source has been selected for statistical purposes. Malicious or criminal attacks caused 54 per cent of data breaches reported by the health sector (63 notifications), while 43 per cent resulted from human error (51 notifications). Notifications made under the My Health Records Act 2012 are not included as they are subject to specific notification requirements set out in that Act. Effective ICT security requires protecting both hardware and software from misuse, interference, loss, unauthorised access, modification and disclosure. Data breaches notified in this period also involved TFNs (17%), financial details, such as bank account or credit card numbers (37%) and health information (26%). Chart 9 — Human error breakdown — All sectors. Chart 14 is a panel chart showing the type of human error by top five industry sectors. This personal information should then be stored in a secure document management system and the emails deleted from both the inbox and sent box. This is distinct from ‘identity information’, which refers to information that is used to confirm an individual’s identity, such as passport number, driver licence number or other government identifiers. Consistent with previous NDB statistical reports, notifications made under the My Health Records Act 2012 are not included as they are subject to specific notification requirements set out in that Act. However, media reporting during the reporting period has highlighted an increase in ransomware attacks that resulted in the copying or exfiltration of data as well as the encryption of the data on the target network. Credentials are compromised or stolen by methods unknown. Under this scheme, a notifiable data breach is any breach … Notifications relating to the same data breach incident are counted as a single notification in this report. In accordance with the Australian Privacy Amendment made in 2017 to the Privacy Act of 1988, the Office of the Australian Information Commissioner (OAIC) reports statistics on cybersecurity incidents and breaches. This is distinct from ‘identity information’, which refers to information that is used to confirm an individual’s identity, such as passport number, driver licence number or other government identifiers. The Office of the Australian Information Commissioner (OAIC) publishes periodic statistical information about notifications received under the Notifiable Data Breaches (NDB) scheme to assist entities and the public to understand the operation of the scheme. Failure to use the ‘blind carbon copy’ (BCC) function when sending group emails affected the largest numbers of people in this data breach category, with an average of 486 affected individuals per breach. The Office of the Australian Information Commissioner (OAIC) this week released its quarterly report on the mandatory notifiable data breach … It compares the January to June 2020 period against July to December 2019. Source of breach categories are defined in the glossary at the end of this report. Attacks included cyber incidents such as phishing and malware, data breaches caused by social engineering or impersonation, theft of paperwork or storage devices, and actions taken by a rogue employee or insider threat. The Office of the Australian Information Commissioner (OAIC) this week released its 12-month Insights Report for the Notifiable Data Breach (NDB) Scheme (Report).). If an entity is aware that there are reasonable grounds to believe that there has been an eligible data breach, they must notify affected individuals and the OAIC as soon as practicable. If you would like to provide more feedback, please email us at websitefeedback@oaic.gov.au. Unintended access to personal information as a result of a system fault caused 11 data breaches, while unintended release or publication of personal information as a result of a system fault caused 13 data breaches. Entities should consider additional security controls when emailing sensitive personal information, such as password-protected or encrypted files. OAIC releases data breach notification report. Chart 5 — Source of data breaches — All sectors. Chart 2 is a stacked column chart showing number of notifications by month, from January to June 2020. The highest number of reported data breaches occurred in November 2019, with 106 notifications ― the most reported in any calendar month since the scheme began in February 2018. The System Operator must notify the Office of the Australian Information Commissioner (OAIC) if a data breach to the PCEHR occurs. Health service providers[1] has consistently reported the most data breaches compared to other industry sectors since the start of the NDB scheme. Chart 11 — Source of data breaches — Top five industry sectors. Sensitive information, other than health information, as defined in, Compromised or stolen credentials (method unknown), Brute-force attack (compromised credentials), Compromised or stolen credentials (unknown), Brute-force atttack (compromised credentials), Unauthorised disclosure (unintended release), 537 breaches were notified under the scheme, up from 460 in the previous six months, Malicious or criminal attacks (including cyber incidents) remain the leading cause of data breaches, accounting for 64 per cent of all notifications, Data breaches resulting from human error account for 32 percent of all breaches, down from 34 per cent in the last reporting period, The health sector is again the highest reporting sector, notifying 22 per cent of all breaches, Human error caused 43 per cent of data breaches in the health sector, compared to an average of 32 per cent across all notifications, Finance is the second highest reporting sector, notifying 14 per cent of all breaches, Most data breaches affected less than 100 individuals, in line with previous reporting periods.

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